Need some help? Browse answers to common questions when traveling with Riviera Travel below, or email
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What's included on my holiday?
Our fully comprehensive itineraries include all of the ‘must see’ sights and experiences your selected destination offers. Many operators sell these as ‘options’ – but on a Riviera holiday you will miss nothing of importance. We do not sell you lots of additional excursions that just add to your overall costs. For specific details of what is included, please see the relevant tour page.
Is my money protected?
We are fully bonded with the CAA and ABTA so you can rest assured that your money is safe in any eventuality.
Where can I find booking conditions?
Our Booking Conditions can be found in your Brochure or Dates & Prices booklet. Alternatively click here to see them. Please note that the bookings conditions form the basis of your contract with Riviera Travel. We strongly recommend that you take time to read these Booking Conditions.
How do I make a booking?
You can make a booking on-line – simply select the tour you wish to book and click the Book Now tab. On some holidays we need to request flight seats – these are also bookable on-line but we will not take any payment from your card or confirm your booking until we have secured your flights. We will send you confirmation once this has been done. Alternatively, simply complete a booking form which you can download here and send it to us or telephone our Reservations Team on 0844 826 2122 Opening hours are 9:00am to 5:00pm, Monday to Friday.
How can I pay for my booking?
ALL payments must be made in Pound/Sterling.
Payment can be made by either bank transfer, cheque or debit/credit card. Please note that we charge a 2% fee for payments made by any credit card and for debit cards issued overseas - there is no charge for using a UK issued debit card.
Due to arrangements with our Bank and Card handling companies bank transfers from non-British accounts must be made in Sterling and a charge of £10 per transaction must be added, please note this may also incur charges from your bank.
Do I require travel insurance?
It is a condition of booking that you carry suitable travel insurance – we offer a competitive policy that will be offered when booking your holiday.
When should I pay my balance?
If you are booking your holiday to travel within eight weeks of departure, payment is required in full at the time of booking. Outside of this time period, you should pay your balance either on-line by clicking My Booking, by sending a cheque or calling our Reservations Team on 0844 826 2122 to pay by card. Please note that there is a 2% fee for any payment made by credit card or international debit card – no charge is made for payments by UK issued debit card.
What documentation will I receive after making my booking?
When booking online you will receive an email immediately following confirmation of your payment, detailing the tour. We will then send you a copy of this confirmation by post, which you will receive within 10 days. For bookings by telephone or post you will receive a confirmation within 10 days of your booking having been processed. Along with your confirmation, in the post you will receive a passenger information form, which contains all the information that you have provided about each passenger at the time of the booking, as well as space to provide additional information such as passport details. It is important that you carefully check the information on this form and return the form with any missing information completed. You can also provide this information on-line by clicking My Booking.
How do I cancel my booking?
If you wish to cancel your booking, please inform us as soon as possible in writing to: Riviera Travel, New Manor, 328 Wetmore Road, Burton on Trent, DE14 1SP or by email to email@example.com. Please note you will be liable to pay the cancellation charges detailed in our Booking Conditions.
How do I make a change to my booking?
If you wish to amend your booking, simply call us on 0844 826 2122. Alternatively you can contact us in writing to Riviera Travel, New Manor, 328 Wetmore Road, Burton on Trent, DE14 1SP or by e-mail to firstname.lastname@example.org. Please note that an amendment fee of £15 per passenger, plus any additional costs levied by our suppliers.
How are coach seats allocated?
On most European holidays we operate a seating policy based on the date you make your booking. For worldwide holidays, we operate a seat rotation system.
Can I pre-book my seat?
Seats cannot be pre-booked but we can request an aisle or window seat. However, we cannot guarantee your request will be met by the airline or Eurostar. On all our rail services we provide, you will have a guaranteed return seat allocated for you, which you will receive details of in your final documents.
When will my flight times be confirmed?
Departure times will be indicated on your confirmation invoice (with the exception of Eurostar using a connecting rail service – see below). From time to time airlines/Eurostar change timings; where this is the case we will notify you as soon as possible.
I have chosen connecting rail with my Eurostar tour with you, but why aren't the times shown?
The rail companies do not provide these details until close to departure. We will give you specific times for your connecting rail on your final travel documents, which you will receive approximately 14 days prior to departure. Please note these times are non-flexible.
When can I expect to receive my tickets?
Your tickets and final travel documentation will be sent to you approximately 14 days prior to your departure date. Please make sure that you check the details on your tickets and advise us immediately of any errors.
What should I do if I don't receive my tickets?
If you haven’t received your tickets 3 days before you are due to travel, please telephone our reservations team on 0844 826 2122. Opening hours are 8.30am to 5.00pm, Monday to Friday.
What should I do if I lose my tickets?
You must contact us as soon as possible on 0844 826 2122 and we will provide replacements or advise on what to do.
What is my check-in time?
Travelling by Air: For European holidays the check-in time is 2 hours before your flight, for Long Haul destinations you should allow 3 hours for check-in. Travelling by Eurostar: Check-in time is 45 minutes before departure.
What is my baggage allowance?
You will receive details of your baggage allowance with your final travel documents, which are sent approximately 14 days prior to your date of departure. Alternatively, please call our reservation team on 0844 826 2122 for further details. For Eurostar, only 2 pieces of luggage are permitted per person, though please be aware that porterage may not be available on the station platform.
Will I require a Visa?
Visas are required by UK Passport holders to enter a number of countries that we operate to and may incur an additional charge. Details about visas can be found on each holiday featured. Please check carefully if you need a visa as we cannot accept responsibility for the cancellation of a holiday due to the non-granting of a visa. If you are unsure whether you require a visa please contact our Reservations Team on 0844 826 2122.
Do I need a passport?
It is essential for British citizens to possess a full ten year passport, valid for at least six months beyond the return date for all holidays abroad. For details on how to obtain a passport log onto http://www.ukpa.gov.uk or enquire at your nearest Post Office.
Are there any additional passport requirements if I am travelling to the USA?
British passport holders do not require a visa under the US Visa Waiver Programme. Your passport must be machine readable (i.e. a red passport with two lines of letters, numbers and ‘>>>>’ at the foot of your personal details page), and should be valid for at least six months after your departure date from the US. All British passport holders qualifying for the Visa Waiver Programme must now apply online for authorisation to enter the USA. This is done by going to https://esta.cbp.dhs.gov and registering at least 72 hours before travelling. Without authorisation prior to travel, admission to the USA may be denied at the Port of Entry. Non-British passport holders should contact the American Embassy for more information. Further details can be found at http://www.usembassy.org.uk/cons_new/visa/niv/vwp.html.